BOOKINGS & CANCELLATION POLICY

You agree that any information given to us can be used for the booking of your tour such as names and email addresses and contact numbers these will be used by us and drivers and will not be passed on to any 3rd parties

credit card information is never requested by us we will send a secure link from Stripe Sum up or Tide Banking we will never request the details of your credit card if payment can not be taking at the time of booking we will request you to send it to our bank directly details will be given and banks from USA and other countries will add additional charges on top of these

How do you pay for your tours

Once all details are confirmed we will send a link for the payment of your tour or transfer or you may book it via the website for available tours

Associated Companies and Drivers with Highland Discovery Tours

Once my bookings are fully I have a handpicked selection of drivers who know my tours and will take you on a enjoyable tour ( other drivers may not always be associated with Highland Discovery Tours and might only be a driver only basis you will be made aware at the time of booking )

A Private tour is only you and us on the day so no overbooking of seats - we won't cancel last minute unless of bad weather

read my reviews on trip advisor we do tours all year round and in all weathers

You will be asked to pay for the tour or transfer in full

If you need to cancel this needs to be done 14 days prior to the date of the tour or transfer

for a refund minus the non refundable deposit Booking Fee £150 or £250 for a minibus this may also be referred to as the cancellation fee

If you cancel after the 14 day deadline you will not receive any refund

If you make your booking within the 14 day cancellation period you will have 48 hours to cancel the booking and it will be minus the non refundable deposit £150 or £250 for a minibus after 48 hours no refund will be given

If you refuse the tour on the day no refund will be given

Cancellation of tours from Invergordon, Inverness, Fort William, Fort Augustus, Portree

You will be asked to pay for the tour or transfer in full

If you need to cancel this needs to be done 14 days prior to the date of the tour or transfer

for a refund minus the non refundable deposit Booking Fee £150 or £250 for a minibus

If you cancel after the 14 day deadline you will not receive any refund

The payment will be taking in full this includes the amount for the non refundable deposit. The Deposit will NOT BE REFUNDABLE this is paid to the booked driver as he may not get another booking for that day

If you do not show at your collection point between 8.30 - 9am or pre arranged time

This will be a no show tour and not refundable

If you refuse the tour on the day no refund will be given

you will have our direct contact number for the day +447572817097 or your driver who is collecting you

Invergordon and Portree Ports

If the cruise ships do not dock we will refund you the price of the tour minus our standard booking fee Charge of £150 and £250 for a minibus 5 to 7 passengers . If the Cruise ship changes it's itinerary and doesn't arrive in port and you notify us at least 14 days before your tour you will be fully refunded.

Transfers

Must be paid in full

Our 14 day cancellation policy also applies for a refund minus the booking fee £150 or £250 for a minibus